These general terms apply to quotes and orders from Oranje Kwast, a sole proprietorship in Amsterdam, registered with the Dutch Chamber of Commerce (KvK) under number 90612396. They set out in plain language how the work together is arranged. For an order, the terms of delivery sent with the quote apply. Where those terms of delivery provide otherwise than this text, the terms of delivery take precedence.
After a free consultation on location, you receive a written quote. It states what work will be carried out, which materials will be used, what the price is and how long the quote is valid. The quote is without obligation until you accept it in writing or by email. If it turns out during the work that more is needed than expected, for example because of hidden wood rot, this is discussed with you first. Additional work is only carried out once you have agreed to it.
The work is carried out professionally, with premium-brand paint and with care for your home or premises. Floors and furniture are protected and the work area is left clean afterwards. To keep to the schedule, you as the client are asked to make sure that:
Exterior work depends on the weather. In rain, frost or strong wind, the schedule can be adjusted by mutual agreement, because paint does not adhere properly in those conditions.
When the work is completed, or for larger jobs per agreed instalment, you receive an invoice. The payment term is stated on the invoice. Late payment is first followed by a reminder. The invoice shows the VAT rate that applies to your job.
Oranje Kwast gives a guarantee on the work carried out. The duration and conditions of that guarantee are set out in the terms of delivery that accompany the quote. The guarantee does not cover damage from normal wear, damage caused by third parties, lack of maintenance after handover or defects in parts that were not included in the order.
At handover you check the result together. If you later notice something that is not right after all, report it as soon as possible via info@oranjekwast.nl or 06-18923233, ideally with a photo. Our painter will then come and take a look and work with you to find a suitable solution. If you cannot reach agreement together, the dispute arrangements in the terms of delivery apply.
All agreements with Oranje Kwast are governed by Dutch law.