What guarantee do you get on painting work?

What does the guarantee cover?

A guarantee on painting work concerns the quality of the workmanship. If the paint comes loose within the guarantee period because it was not sanded enough or because it was applied to damp timber, the painter should put that right. Normal wear and tear and damage from a knock are usually not covered, nor is damage caused by something outside the paintwork, such as a leaking gutter that lets water run down the frame.

So read the terms carefully before you sign. These points matter most:

• Period: how long the guarantee lasts, often different for interior and exterior work.
• Scope: which defects are covered, such as peeling, blistering or flaking.
• Exclusions: for example mechanical damage and normal ageing.
• Your part: which maintenance you do yourself and how to report a complaint.

Why a quality mark gives extra certainty

A guarantee is only as strong as the business behind it. With De Betere Schilder, members are assessed and the terms of delivery are filed, so you do not depend on loose agreements on paper. Koninklijke OnderhoudNL also sets requirements for the quality, experience and reliability of its members. Oranje Kwast is a member of both. Read in the article on De Betere Schilder and OnderhoudNL what that means for you.

The handover as the starting point

The guarantee starts at the handover. With Oranje Kwast, you check the result together with our painter: have all components been done, is the coverage good, are there no paint splashes on glass or floor? That moment matters, because what you establish together then is the starting point for any later question. Keep your quote and invoice safe; they state which components were painted and with which product.

If after a few months you notice something that is not right, report it straight away and send a photo. A small point is quickly resolved as long as it is not left for long.

Helping your paintwork last

Even with a guarantee, maintenance remains necessary. Keep gutters and downpipes clear, so water does not run down your window frames, and give painted woodwork an occasional wash with a mild cleaner. Report damage in good time. A fixed moment for these checks is in the maintenance schedule. How often a new paint job is needed is explained on how often exterior painting is needed. For how window frames, doors and woodwork are done, see exterior painting.